Effective Date: [01/10/2025]

At Chrome Hearts, we want you to be completely satisfied with your purchase. If you are not entirely happy, our Refund and Returns Policy outlines your rights and options.

1. Returns

• You may request a return within 7 days of receiving your order.
• To be eligible for a return, the item must be:
  • Unused and in the same condition you received it.
  • In its original packaging, including tags, accessories, or certificates (if applicable).
• Certain products are non-returnable, including:
  • Custom or personalized items.
  • Final sale or clearance items.
  • Gift cards or downloadable products.

2. Refunds

• Once your return is received and inspected, we will notify you by email of approval or rejection.
• If approved, your refund will be processed to your original payment method within [5 business days].
• Please note that shipping fees are non-refundable.
• If your refund is delayed, check with your bank or card provider, as processing times may vary.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong size (if size options are available).
• If you need an exchange, please contact us at [insert email] before sending back your item.

4. Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).
• We recommend using a trackable shipping service to ensure safe delivery of your return.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [7 days] of delivery with photos of the issue. We will arrange a replacement, exchange, or refund.

6. How to Initiate a Return

To start a return, please contact us at:
Email: support@chromeheart.ca
Address for Returns: 48 W 13th St New York, NY 10011, USA

7. Policy Updates

We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with the revised “Effective Date.”