1. Where is Chrome Hearts – Canada located?
We are located at:
781 Queen St W, Toronto, ON M6J 1G1
You’re welcome to visit our Toronto retail location during business hours.
2. What payment methods do you accept?
We accept a wide range of secure payment options, including:
- Stripe (Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, Shop Pay)
- Authorize.net (Visa, Mastercard, Amex, Discover)
- PayPal
- Interac e-Transfer (Canada only)
- Gift Cards
3. Do you offer installment or financing options?
Yes. Installment payments may be available through Shop Pay at checkout for eligible customers.
4. Do you ship across Canada?
Yes, we ship to all provinces and territories within Canada.
Shipping options and delivery times will be shown at checkout.
5. How long does shipping take?
Shipping times vary based on your location and the method chosen at checkout.
Most orders ship within 1–3 business days after payment is confirmed.
6. How can I track my order?
Once your order ships, you will receive an email with a tracking number and link to monitor your delivery.
7. What is your return policy?
We accept returns on eligible items within our stated return window.
Items must be unused, unworn, and in original packaging.
Please refer to our full Returns Policy page for details.
8. Are all items authentic?
All products offered through Chrome Hearts – Canada are sourced through verified suppliers to ensure authenticity.
9. Do you offer in-store pickup?
Yes. You can choose Local Pickup at checkout and collect your order from our Toronto location.
10. How can I contact customer support?
Our team is here to assist with any questions about orders, payments, or products.
Email: support@chromeheart.ca
Phone: (934) 213-6235