Effective Date: [01/10/2025]
At Chrome Hearts, we aim to deliver your order quickly, securely, and with care. This Shipping Policy explains our shipping methods, timelines, and related information.
1. Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Times
- Shipping rates are calculated at checkout based on your location and selected delivery method.
- Estimated delivery times:
- Domestic Shipping (within United states): [5–7 business days]
- International Shipping: 7–14 business days, depending on customs and destination.
- Please note: delivery times are estimates and may vary due to external factors such as customs delays, courier issues, or unforeseen events.
3. International Shipping
- We ship worldwide to most countries.
- Customs, duties, and taxes are the responsibility of the customer. These fees are not included in the item price or shipping cost and may be charged upon delivery.
- We are not responsible for delays caused by customs processes.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking details.
- You can track your shipment directly through the carrier’s website.
5. Lost or Damaged Packages
- We are not responsible for packages lost or stolen after confirmed delivery by the carrier.
- If your order arrives damaged, please contact us within 7 days with photos of the damage, and we will assist with a replacement or claim.
6. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to carrier limitations.
- Certain items may be restricted based on local import laws.
7. Contact Us
If you have any questions about shipping, please contact us:
Chrome Hearts – Canada
781 Queen St W, Toronto, ON M6J 1G1
P. (934) 213-6235
Email: support@chromeheart.ca